Employee Management
Streamlined setup, smooth access, and secure authentication.
By Gemma and 2 others3 authors62 articles
Setup and Configuration
Learn how to set up and customise your system.
- Invite an employee in Access PayWise+Send an invite code to an employee in Access PayWise+.
- Bulk invite employees in Access PayWise+Bulk inviting employees in Access PayWise+.
- Invite and suspend employeesInvite employees to join Access PayWise+ or suspend access if needed.
- Automatic invites from Access PayWise+Employees not automatically invited when added to Access PayWise+ and how to stop automatic invites.
- Upload employees in Access PayWise+Add new employees and uploading an employee file.
- Employees not automatically invitedNew employees in 'Not Invited Status' - not invited automatically despite the account being configured to do this.
- No option to invite employeeUnable to invite an employee in Access PayWise+.
- Employee is pending approvalReasons why an employee's registration request is pending approval.
- Approve an employee's app registrationEmployee bank details and payroll number missing in Access PayWise+.
- Configure invitation types in Access PayWise+Choosing how your employees will receive invites from Access PayWise+.
- Employee rewardsAccess PayWise+ enables employers to offer rewards that improve employee engagement and satisfaction. This guide explains how to set up and distribute rewards.
- Getting started with savings in PayWise+Learn how to set up your Savings Pot in the Acess PayWise+ app and what information is needed to complete identity checks.
- Managing your Savings PotsLearn how to set monthly savings amounts, stop payments, understand interest, and check fees.
- Your savings account with Griffin BankLearn how your savings account is created and who has access to it.
- Improve your finances with AIAccess PayWise+’s new AI-powered financial guidance feature, which helps employees manage money smarter through personalised budgeting, spending insights, savings tools, and retail discounts to improve financial wellbeing.
Status and Suspension
Check account status and fix suspension issues.
- Suspend a single employee in Access PayWise+Suspend an employee in Access PayWise+.
- Suspend employees in bulk in Access PayWise+Suspending multiple employees in Access PayWise+.
- Unsuspend an employee in Access PayWise+Re-invite and unsuspend an employee.
- Employees suspended on Access PayWise+Explaining why an employee is suspended in Access PayWise+.
- All employees suspended after reactivating in Access PayWise+Reactivated employees in Access PayWise+ still showing as suspended.
- Employee incorrectly shows as terminatedEmployee showing as terminated but should be active on Access PayWise+.
- Un-terminate an employeeEmployee un-terminated and end date removed in Access People.
- Terminated employee on People Planner made withdrawal from Access PayWise+ appRecently terminated employee has withdrawn funds on Access PayWise+.
- Leaver still showing on Access PayWise+Terminated users cannot withdraw funds, even if a balance appears.
- Remove an employee from Access PayWise+Delete employee information on Access PayWise+.
- Terminated employee cannot use Access PayWise+ app with new employerTerminated employee can't use the Access PayWise+ app with their new employer.
- Leave employment and account closureAccess PayWise+ procedures for account closure, payouts, and system permission changes when employment ends.
Data and Sync Issues
Solve syncing problems and keep data up to date.
- Employee in Access People Planner missing from Access PayWise+Employee data transfer issues between payroll systems due to missing information or configuration errors that prevent proper display and processing.
- Employee in PeopleXD not appearing in Access PayWise+Employee exists in payroll system but is missing or not appearing in Access PayWise+ despite being actively paid.
- Employee missing bank detailsEmployee bank details missing in Access PayWise+ due to data not being transferred from Access People Planner.
- Employee in Access People is not being updated in Access PayWise+Employee data synchronisation failure between Access People and Access PayWise+ preventing updates and transfers.
- Employee's payroll not updated in Access PayWise+ when changed in Access PeopleEmployee displaying under incorrect site or payroll in Access PayWise+ despite historical transfer to different location.
- Update to People Planner employee's payroll hasn't pulled through to Access PayWise+Employee data synchronisation issue between Access People and Access PayWise+.
- Employees appearing twiceDuplicated employee profiles.
- Employee from Access People is invalid in Access PayWise+ due to 'Both email address and phone number are missing'Employee email address and phone number are not entered in Access PayWise+.
- Employee not going from Webroster to Access PayWise+Employees are not being sent to Access PayWise+ from Webroster.
- New starter in SelectPay syncing in Access PayWise+Employee not appearing in Access PayWise+ from the SelectPay system.
- Employee's External ID in Access PayWise+ doesn't match PeopleXDNon-matching external ID.
- Changing an employee's branch in People Planner affecting Access PayWise+Employee Branch change.
Application Access and Login
Troubleshoot login issues and manage app access.
- Get paid now button isn't visible on Access PayWise+ applicationGet paid now button isn't visible on your Access PayWise+ application.
- Employee unable to login to Access PayWise+Employee unable to login to Access PayWise+ on initial registration.
- Error message 'Unable to load data' when logged into Access PayWise+ appError after logging in to Access PayWise+ app 'Unable to load data. Please wait a moment and try again'.
- Error message 'This application needs you to sign in again'Error message 'This application needs you to sign in again' when logging into Access PayWise+.
- Setup fingerprint login on the appSetup fingerprint login on Access PayWise+ app.
- Employee unable to proceed past Terms and Conditions screen in the appEmployee is unable to get past Terms and Conditions on Access PayWise+ app.
- Employee unable to download Access PayWise+ appDownloading the Access PayWise+ app.
- Error downloading app 'not available in your country and region'Error message received when downloading Access PayWise+ app.
- Using Access PayWise+ without a smartphoneClarifying whether Access PayWise+ can be used without a smartphone.
- 'Why this Amount' is not showing on appAccess PayWise+ app is not displaying the ‘Why this Amount’ button.
- No workplace data for employee on Workplaces tab on appEmployee receiving message on Access PayWise+ app 'No workplace data. Salary info isn't available from your employer yet.'
- Available balance displayed on app after withdrawalAccess PayWise+ app showing an available balance after withdrawal.
- Use Penny in the Access PayWise+ appPenny provides personalised money guidance directly within the Access PayWise+ app, helping you view tailored insights and support based on your financial information.
- Penny the AI money companionPenny is an AI money companion that provides personalised guidance to help you understand and manage your finances within the app.
- Buy vouchers with your personal cardVouchers can be purchased in the app using a personal card.
Verification and Authentication
Stay secure with tips on verification and authentication.
- Employee is not receiving app verification codeVerification code not being sent to employees mobile device.
- Invite email not received by employeeEmployee hasn't received their invite email from Access PayWise+.
- Invite text not received by employeeEmployee has not received a text to register with Access PayWise+.
- Activation code sent to old phone numberEmployee has changed phone number and requires an activation code.
- Invite code doesn't work on new phoneEmployee unable to use original code after reinstalling Access PayWise+ app.
- Error message 'Invalid invite code'Employee receiving an error when entering invite code on app.
- Error message 'an error occurred while sending invite code'Unable to invite an employee to Access PayWise+.
- Reset a passcodeResetting an employee passcode for Access PayWise+.