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Employee Management

Streamlined setup, smooth access, and secure authentication.

3 authors61 articles

Setup & Configuration

Learn how to set up and customise your system.

Invite an employee in Access PayWise+Send an invite code to an employee in Access PayWise+.
Bulk invite employees in Access PayWise+Bulk inviting employees in Access PayWise+.
Invite and suspend employeesInvite employees to join Access PayWise+ or suspend access if needed.
Automatic invites from Access PayWise+Employees not automatically invited when added to Access PayWise+ and how to stop automatic invites.
Upload employees in Access PayWise+Add new employees and uploading an employee file.
Employees not automatically invitedNew employees in 'Not Invited Status' - not invited automatically despite the account being configured to do this.
No option to invite employeeUnable to invite an employee in Access PayWise+.
Employee is pending approvalReasons why an employee's registration request is pending approval.
Approve an employee's app registrationEmployee bank details and payroll number missing in Access PayWise+.
Configure invitation types in Access PayWise+Choosing how your employees will receive invites from Access PayWise+.
Employee rewardsAccess PayWise+ enables employers to offer rewards that improve employee engagement and satisfaction. This guide explains how to set up and distribute rewards.
Improving your finances with AIAccess PayWise+’s new AI-powered financial guidance feature, which helps employees manage money smarter through personalised budgeting, spending insights, savings tools, and retail discounts to improve financial wellbeing.
Getting started with savings in PayWise+Learn how to set up your Savings Pot in the Acess PayWise+ app and what information is needed to complete identity checks.
Managing your Savings PotsLearn how to set monthly savings amounts, stop payments, understand interest, and check fees.
Your savings account with Griffin BankLearn how your savings account is created and who has access to it.

Data & Sync Issues

Solve syncing problems and keep data up to date.

Employee in Access People Planner missing from Access PayWise+Employee data transfer issues between payroll systems due to missing information or configuration errors that prevent proper display and processing.
Employee in PeopleXD not appearing in Access PayWise+Employee exists in payroll system but is missing or not appearing in Access PayWise+ despite being actively paid.
Employee missing bank detailsEmployee bank details missing in Access PayWise+ due to data not being transferred from Access People Planner.
Employee in Access People is not being updated in Access PayWise+Employee data synchronisation failure between Access People and Access PayWise+ preventing updates and transfers.
Employee's payroll not updated in Access PayWise+ when changed in Access PeopleEmployee displaying under incorrect site or payroll in Access PayWise+ despite historical transfer to different location.
Update to People Planner employee's payroll hasn't pulled through to Access PayWise+Employee data synchronisation issue between Access People and Access PayWise+.
Employees appearing twiceDuplicated employee profiles.
Employee from Access People is invalid in Access PayWise+ due to 'Both email address and phone number are missing'Employee email address and phone number are not entered in Access PayWise+.
Employee not going from Webroster to Access PayWise+Employees are not being sent to Access PayWise+ from Webroster.
New starter in SelectPay syncing in Access PayWise+Employee not appearing in Access PayWise+ from the SelectPay system.
Employee's External ID in Access PayWise+ doesn't match PeopleXDNon-matching external ID.
Changing an employee's branch in People Planner affecting Access PayWise+Employee Branch change.

Application Access & Login

Troubleshoot login issues and manage app access.

Get paid now button isn't visible on Access PayWise+ applicationGet paid now button isn't visible on your Access PayWise+ application.
Employee unable to login to Access PayWise+Employee unable to login to Access PayWise+ on initial registration.
Error message 'Unable to load data' when logged into Access PayWise+ appError after logging in to Access PayWise+ app 'Unable to load data. Please wait a moment and try again'.
Error message 'This application needs you to sign in again'Error message 'This application needs you to sign in again' when logging into Access PayWise+.
Setup fingerprint login on the appSetup fingerprint login on Access PayWise+ app.
Employee unable to proceed past Terms and Conditions screen in the appEmployee is unable to get past Terms and Conditions on Access PayWise+ app.
Employee unable to download Access PayWise+ appDownloading the Access PayWise+ app.
Error downloading app 'not available in your country and region'Error message received when downloading Access PayWise+ app.
Using Access PayWise+ without a smartphoneClarifying whether Access PayWise+ can be used without a smartphone.
'Why this Amount' is not showing on appAccess PayWise+ app is not displaying the ‘Why this Amount’ button.
No workplace data for employee on Workplaces tab on appEmployee receiving message on Access PayWise+ app 'No workplace data. Salary info isn't available from your employer yet.'
Available balance displayed on app after withdrawalAccess PayWise+ app showing an available balance after withdrawal.
Use Penny in the Access PayWise+ appPenny provides personalised money guidance directly within the Access PayWise+ app, helping you view tailored insights and support based on your financial information.
Penny the AI money companionPenny is an AI money companion that provides personalised guidance to help you understand and manage your finances within the app.