An employee can become Suspended in the following instances:
An Admin has suspended them.
They've input an incorrect Payroll Code/Number three times.
They've input an incorrect Approval Code three times.
They've input an incorrect bank account three times i.e. a bank account which is not linked with the invitation code.
Another employee from the same company was activated on the same device.
They transitioned from an Invalid status.
You'll need to re-invite the employee, ensuring they have the correct details if applicable.
There's currently no audit functionality within Access PayWise+ to check which Admin suspended an employee. If you need to check this, please contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.