In People Planner, check that the Access PayWise+ checkbox has been ticked for the Payroll that the employee has been moved to.
Also check whether the employee has been updated to Salaried at any point. As standard, the People Planner integration doesn't support Salaried employees so any further updates made to an employee after being changed to salaried won't be successfully applied in Access PayWise+.
If both the points above have been checked, make a minor amendment to the employee's record in People Planner e.g. add a character to the name, save, remove the character, re-save. This should resend the employee through to Access PayWise+. Allow up to 5 minutes for the sync to occur and check the employee again in Access PayWise+.
If the employee still hasn't been updated, please contact our Access Digital Assistant and reference the title of this article, including details of the employee affected and the approximate date/time that you last updated their record in People Planner.
📌Note: Access PayWise+ doesn't currently support Salaried employees if integrated with People Planner, although we can allow for them to be imported as Shift Workers. To discuss this possibility or if there is an issue around this please contact your Account Manager.