This issue can occur if the employee’s device is configured to use an app store region other than the UK. When the region is set incorrectly, the application may not appear or function as expected because regional settings affect app availability.
To resolve this, the employee should verify and update their app store settings to the UK region. This involves adjusting the country or region settings within their Apple App Store or Google Play Store account.
Once the correct region is set, they should refresh the store or restart the device to ensure the changes take effect. After completing these steps, the application should become available for download and function properly.