Employees appearing twice

If employees are appearing twice in Access PayWise+ with the same Emp ID, this usually means that there are two open Pay Periods for their Payroll.
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You'll need to correct the periods within your integrated product. If this doesn't sync through to Access PayWise+, please contact our Access Digital Assistant and reference the title of this article, as well as details of which periods are correct so we can assist with correcting the periods.
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All Access PayWise+ Admins should get sent emails with the subject 'Access PayWise+ - Warning - Overlapping Pay Periods' when there are duplicated future periods. To avoid employees having issues accessing the app, you should always endeavour to correct overlapping and duplicate periods prior to them opening.
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If employees are appearing twice in Access PayWise+ with a different Emp ID, this could mean the employee has been added twice within your integrated product. This can occur if an employee is terminated and then re-employed, similarly if they update the payroll code within the integrated product it can create a new employee.
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In some integrated products, like Access People/Selima, you can delete an employee however this may not delete the corresponding employee in Access PayWise+. You will need to suspend the duplicate/incorrect employee in Access PayWise+.