Ensure that the bank details are correct within your integrated product and resend if required. Depending on your Access PayWise+ settings, employees may be able to update the details themselves within the app.
If you're integrated with Access People Planner, ensure that the bank details are correctly filled on People Planner, ensuring that the account number has 8 digits and the sort code has 6 digits. If they are, you can resend the details through integration by editing and re-saving the employee record.
This should update the record on Access PayWise+ but it can take a moment to fully update.
In the Access People Planner, the Bank Detail is located on the Employee profile under the tab named Bank. It needs to be enabled before you can see it.
If you cannot see the Bank tab, please contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.
Employee missing bank details
Employee bank details missing in Access PayWise+ due to data not being transferred from Access People Planner.
Written by Jasmine