Employee missing bank details

Ensure that the bank details are correct within your integrated product and resend if required. Depending on your Access PayWise+ settings, employees may be able to update the details themselves within the app.
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If you're integrated with Access People Planner, ensure that the bank details are correctly filled on People Planner, ensuring that the account number has 8 digits and the sort code has 6 digits. If they are, you can resend the details through integration by editing and re-saving the employee record.
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This should update the record on Access PayWise+ but it can take a moment to fully update.
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In the Access People Planner, the Bank Detail is located on the Employee profile under the tab named Bank. It needs to be enabled before you can see it.
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If you cannot see the Bank tab, please contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.