Data & Sync Issues
Solve syncing problems and keep data up to date.
Employee in Access People Planner missing from Access PayWise+Employee data transfer issues between payroll systems due to missing information or configuration errors that prevent proper display and processing.
Employee in PeopleXD not appearing in Access PayWise+Employee exists in payroll system but is missing or not appearing in Access PayWise+ despite being actively paid.
Employee missing bank detailsEmployee bank details missing in Access PayWise+ due to data not being transferred from Access People Planner.
Employee in Access People is not being updated in Access PayWise+Employee data synchronisation failure between Access People and Access PayWise+ preventing updates and transfers.
Employee's payroll not updated in Access PayWise+ when changed in Access PeopleEmployee displaying under incorrect site or payroll in Access PayWise+ despite historical transfer to different location.
Update to People Planner employee's payroll hasn't pulled through to Access PayWise+Employee data synchronisation issue between Access People and Access PayWise+.
Employees appearing twiceDuplicated employee profiles.
Employee from Access People is invalid in Access PayWise+ due to 'Both email address and phone number are missing'Employee email address and phone number are not entered in Access PayWise+.
Employee not going from Webroster to Access PayWise+Employees are not being sent to Access PayWise+ from Webroster.
New starter in SelectPay syncing in Access PayWise+Employee not appearing in Access PayWise+ from the SelectPay system.
Employee's External ID in Access PayWise+ doesn't match PeopleXDNon-matching external ID.
Changing an employee's branch in People Planner affecting Access PayWise+Employee Branch change.