If an employee hasn't come across from People Planner:
Open Access PayWise+ admin.
Go to the Employee tab and check the All section to see if the employee is listed.
Open People Planner and locate the employee’s record.
Ensure the Access PayWise+ checkbox is ticked for their assigned payroll.
If they’re a shift worker, ensure their Pay Rate sheet salary isn’t £0.00.
If the salary is £0.00 for a shift worker, complete the following:
Add a new Pay Rate sheet record.
Leave the salary value empty (not zero).
Save the record so the employee can be imported into Access PayWise+ successfully.
If these have been checked and all seem correct, please make a minor amendment to the employee's record in People Planner e.g. add a character to the name, save, remove the character, re-save. This should resend the employee through to Access PayWise+. Allow up to 5 minutes for the sync to occur and check for the employee again under All.
If the employee still doesn't appear, please contact our Access Digital Assistant and reference the title of this article and please include details of the employee affected.
📌Note: Access PayWise+ doesn't currently support Salaried employees if integrated with People Planner, although we can allow for them to be imported as Shift Workers. To discuss this possibility or if there is an issue around this please contact your Account Manager.