Ensure that it is the Personal Email and Personal Mobile fields that are completed for the employee in Access People.
If they are, try and push the employee through to Access PayWise+ again by making a minor amendment to the record, saving, amending back and re-saving.
Employee from Access People is invalid in Access PayWise+ due to 'Both email address and phone number are missing'
Employee email address and phone number are not entered in Access PayWise+.
Written by Jasmine