If the employee hasn't received their invite email, ask them to check their junk or spam email folders.
If there's nothing there, check that their email address is correct within Access PayWise+ before suspending and re-inviting them.
If the employee has an alternative email address with a different domain, try updating to this and re-invite them.
If the employee has a mobile phone number stored in Access PayWise+, you could temporarily set invite type to Email and text message within Administration, Invitations, before re-inviting the employee to see if they can receive the invite by text.
If the above suggestions do not resolve the issue, please contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.
📌Note: If the employee had previously left your organisation and has re-joined, this would not affect the new invite being sent to the employee.