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Employees not automatically invited

New employees in 'Not Invited Status' - not invited automatically despite the account being configured to do this.

Written by Gemma Langley

If your new employees are in Not Invited Status, check that an Admin has not recently amended the Configuration in Access PayWise+:

  1. Navigate to Administration (two cogs icon).

  2. Select Invitations.

  3. Check that Automatically invite newly created employees:

    • If set to Yes and employees are still not being automatically invited, please contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.

    • If set to No, you can change the setting to Yes.

For any new employees that haven't been invited, you may invite them manually.

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