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Employees not automatically invited

New employees in 'Not Invited Status' - not invited automatically despite the account being configured to do this.

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Written by Gemma Langley
Updated over a month ago

If your new employees are in Not Invited Status, check that an Admin has not recently amended the Configuration in Access PayWise+:

  1. Navigate to Administration (two cogs icon).

  2. Select Invitations.

  3. Check that Automatically invite newly created employees:

    • If set to Yes and employees are still not being automatically invited, please contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.

    • If set to No, you can change the setting to Yes.

For any new employees that haven't been invited, you may invite them manually.

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