Accrued Funds & Calculations
Audit accrued pay, fix calculation errors, and verify shift/time accuracy.
Accrued Pay Issues
Fix incorrect balances and calculation errors.
Accrued pay does not match employee's shifts in People PlannerAn employee isn't generating accrued pay in Access PayWise+, why accrued pay is £0 despite shifts worked, and why employee is unable to withdraw as no funds showing.
Accrued funds not showing for employee from Access PeopleAccess PayWise+ shows missing shifts for an employee, no accrued funds available for withdrawal, and a £0 balance since their holiday.
Accrued funds not showing for salaried employee from PeopleXDEmployee appears to have no accrued balance, although they have accrued a portion of their salary.
Access PayWise+ withdrawal balance showing £0.00Withdrawal balance showing as £0.00 in Access PayWise+.
No money is appearing for any employeeAccrued balance is 0 for employees.
Calculation of accrued salaryFind out the calculation process for accrued salary in Access PayWise+.
Accrued salary has reset mid pay periodAccrued salary in Access PayWise+ incorrect after a salary update in the middle of a pay period for employee in Access People.
Sick pay not recognised in Access PayWise+ for salaried staffSick pay is not reflected in Access PayWise+ for salaried employees.
Shifts & Time Data
Manage and verify shift and time data for accurate pay.
Shifts not uploadingFormat issue with shift upload.
Viewing shiftsViewing shifts an employee has worked in Access PayWise+.
Shift uploaded but not appearing in employee's accrued incomeIncorrect employee's accrued income.
Shifts from CareBlox not appearing in Access PayWise+Shift sync issue between Access PayWise+ and CareBlox.
Duplicated shifts in Access PayWise+ from CareBloxDuplicated shift synchronisation issue.
CareBlox shifts not accruing in Access PayWise+ in the correct pay periodCareBlox shift accruing issue in Access PayWise+.
Shifts in Access PayWise+ don't match those in WebrosterAccrued income is higher than it should be.
Shifts not pulling through from RotaReady integrationShifts not being reflected in Access PayWise+ from RotaReady.
Hourly paid workers in Access People reflecting in Access PayWise+Clarification needed on whether shifts are sent to Access PayWise+ when individual days are marked complete on the rota or when the entire rota is marked complete.