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Shifts from CareBlox not appearing in Access PayWise+

Shift sync issue between Access PayWise+ and CareBlox.

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Written by Jasmine
Updated over 2 months ago

Shifts will only appear in the shifts file sent to Access PayWise+ if you've completed the Enter Payroll and Confirm Payroll processes in CareBlox.
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Both of these processes need to be completed before the deadline for files being sent to Access PayWise+ (normally 4pm). If a payroll is Entered before 4pm but not Completed until after this time, it may result in the associated shifts not being sent to Access PayWise+ at all (as the system only goes back 7 days from the entered time).

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