Withdrawals & Transactions
Monitor withdrawals, set limits, and track history.
Withdrawal Processing
Handle withdrawals and fix processing issues.
Transaction not deducted in SelectPayAccess PayWise+ hasn't deducted the correct amount in SelectPay, or the withdrawal isn't showing in SelectPay.
Withdrawal not received in employee's bank accountCheck Access PayWise+ when a withdrawal hasn't been received by an employee.
Withdrawal made by employee not appearing as deducted in Access PeopleWithdrawal not showing in Access People.
Withdrawal made by employee not appearing as deducted in PeopleXDDeductions not appearing in PeopleXD.
Withdrawal made by employee not appearing as deducted in Access PayrollEmployee withdrawal not showing as deducted in Access Payroll.
Withdrawals don't match Access People Planner payroll reportWithdrawals in Access PayWise+ don't match People Planner.
Withdrawal deducted multiple times in SelectPayWithdrawals are duplicated in SelectPay.
Withdrawn amount shows as 0Total withdrawn amount in Access PayWise+ shows 0 despite employee withdrawals.
Employees have withdrawn after the cut-off dateEmployees able to withdraw after the assigned cut-off date.
Withdrawal Limits & Controls
Manage withdrawal limits and set controls.
Set withdrawal limits for employeesSetting withdrawal limits.
Apply only the maximum percentage of gross payConfirming whether it’s possible to apply only the maximum percentage of gross pay without setting a maximum amount.
Individual withdrawal limitsSetting withdrawal limits for individual employees.
Employee has withdrawn over the withdrawal limitEmployee withdrawn over the limit across multiple Pay Periods.
Employee withdrawn over maximum after moving payrollTransactions made prior to the payroll change are not being considered.
Transaction Reports & History
View transaction history, create reports, and verify payments.
Download a report that shows withdrawals/transactions for a pay periodA report that shows all withdrawals within a certain pay period.
Download all, successful, failed or pending transactions for a specific time periodDownloading a report of all transactions.
Employees can’t view all past withdrawal periods or withdrawals in the appPrevious deduction amounts are missing from the app’s History tab.