If an employee says they've not received a withdrawal in their bank account, first check Access PayWise+ admin that the transaction is showing as successful:
Navigate to Transactions (£ in circle icon) tab.
Select All.
Input employee's name in the search bar.
This now reflects only transactions for that employee.
Sort in date order by clicking Date Requested.
Identify the transaction in question and check the Status field.
If status is failed, this is why they've not received the payment.
If status is successful, the employee should have received the payment in their bank account.
📌Note: Not all Irish bank accounts support instant SEPA payments. Review the Date Requested and Date Processed, as any transactions request after approximately 2/3pm may not be processed until the next day. Ask the employee to check for the transaction at the corresponding date/time processed.
Please ask them to check their bank details are correct, and contact our Access Digital Assistant referencing the title of this article, the Employee ID, date, and amount of the transaction.