Make sure that in SelectPay you've ended a Period until the current date is in the current Period in SelectPay otherwise the Access PayWise+ transactions won't be properly deducted.
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If this is already done, please contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.
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If the missing transaction(s) need to be added in SelectPay, this can be done using the import pay details wizard within SelectPay.
Transaction not deducted in SelectPay
Access PayWise+ hasn't deducted the correct amount in SelectPay, or the withdrawal isn't showing in SelectPay.
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Written by Gemma Langley
Updated over 2 months ago