Make sure that in SelectPay you've ended a Period until the current date is in the current Period in SelectPay otherwise the Access PayWise+ transactions won't be properly deducted.
If this is already done, please contact our Access Digital Assistant for support. If the assistant can't resolve your query, you're connected to a support agent for further investigation.
If the missing transaction(s) need to be added in SelectPay, this can be done using the import pay details wizard within SelectPay.
Transaction not deducted in SelectPay
Access PayWise+ hasn't deducted the correct amount in SelectPay, or the withdrawal isn't showing in SelectPay.
Written by Gemma Langley