If an employee's available balance in Access PayWise+ shows as £0.00 despite having accrued funds, this is usually due to withdrawal limits set during account setup. This guide explains how to check and adjust those limits.
Why does this happen?
When your Access PayWise+ account was configured, maximum withdrawal limits were set to control how much employees can access. These limits include:
Maximum amount per period - the highest amount an employee can withdraw within a defined time frame (e.g., weekly or monthly).
Maximum amount per gross pay - The highest percentage or amount an employee can withdraw based on their gross pay.
If an employee exceeds either of these limits, their available balance will show as £0.00 even if they have accrued funds.
Check and adjust limits in the admin portal
Log in to Access PayWise+ Admin Portal using your administrator credentials.
Click the Settings tab from the main menu.
Select Withdrawal Limits under the configuration options.
Review the current limits for:
Maximum Amount per Period
Maximum Amount per Gross Pay
Click Edit next to the limit you want to change.
Enter the new limit values based on your company policy.
Click Save to apply the changes.
Notify employees when limits change so they understand their available balance.
FAQ
Q: Can limits be changed mid-period?
Yes, limits can be updated at any time. Changes apply immediately after saving.
Q: Do changes affect all employees?
Yes, unless you have configured employee-specific limits.
Q: What happens if limits are set too high?
Employees may withdraw more than intended, so review your company policy before making changes.
Q: How do I check if an employee exceeded their limit?
Go to Reports > Withdrawal History in the Admin portal to see recent transactions and limits applied.