If an employee is set up as a shift worker in Access PayWise+ and is currently on maternity or paternity leave, their Access PayWise+ application will show no available balance. This is because income accrual in Access PayWise+ is based on shifts worked and approved. When no shifts are booked or recorded during the leave period, there is no income to calculate against, resulting in showing a zero balance.
Why This Happens
Access PayWise+ calculates available funds from confirmed shifts in your scheduling or payroll system.
During maternity or paternity leave, employees typically don't have active shifts scheduled.
Without shift data, the system can't accrue income for on-demand access.
What Employees See
The application will display a zero balance.
Other features remain accessible (e.g., viewing past transactions), but no new funds can be withdrawn.
Administrator Guidance
This behaviour is expected and can't be overridden.
If employees inquire, explain that Access PayWise+ is designed to reflect real-time earnings from worked shifts.
Once the employee resumes work and shifts are logged, their balance will begin accruing again.