Penny is available directly from the Access PayWise+ app home screen.
To open Penny, please follow the steps below:
Log into the Access PayWise+ app.
On the home screen, click the Ask Penny icon to open the chat window.
Penny will open immediately and is available whenever you need support.
Penny’s app features
Inside the app, Penny can answer questions about your income, spending or benefits. You can also view personalised guidance based on your financial details, explore potential savings, and understand benefits or support you may be eligible for.
Penny’s guidance updates automatically whenever your information in the app changes.
Best results with Penny
Penny provides the most accurate guidance when your information is complete and up to date.
For the best results, ensure:
Your pay and personal information is accurate
Benefit or savings details are completed in the app
You respond when Penny requests additional information
Accurate information allows Penny to provide clearer and more relevant guidance.