Payment processing
Manage payments and reactivate accounts.
By Gemma1 author8 articles
Payment queries
Manage withdrawals, bank verification and fund recovery.
- Error when trying to withdraw fundsError message 'An error has occurred with our payment processor. Please contact HR'.
- Employee unable to confirm bank accountEmployee experiencing issues with bank account confirmation on the app.
- Error message 'Bank account verification error'Access PayWise+ bank account error in app.
- Employee needs to recover funds sent to wrong bank accountEmployee needs to reclaim funds transferred to an incorrect account.
Suspend & reactivate
Reactivate your account after payment holds.
- Suspend all paymentsSuspending payments in Access PayWise+.
- Reactivate all suspended paymentsReactivating payments in Access PayWise+.
- Reactivate Access PayWise+ for all employeesEnable Access PayWise+ for all employees.
- Access PayWise+ suspended and employees cannot withdraw fundsAccess PayWise+ account suspended, preventing employee withdrawals.