Employee Management
Streamlined setup, smooth access, and secure authentication.
By Gemma1 author62 articles
Setup and Configuration
Learn how to set up and customise your system.
- Invite and suspend employeesInvite employees to join Access PayWise+ or suspend access if needed.
- Invite an employee in Access PayWise+Send an invite code to an employee in Access PayWise+.
- Bulk invite employees in Access PayWise+Bulk inviting employees in Access PayWise+.
- Automatic invites from Access PayWise+Employees not automatically invited when added to Access PayWise+ and how to stop automatic invites.
- Upload employees in Access PayWise+Add new employees and uploading an employee file.
- Employees not automatically invitedNew employees in 'Not Invited Status' - not invited automatically despite the account being configured to do this.
- No option to invite employeeUnable to invite an employee in Access PayWise+.
- Employee is pending approvalReasons why an employee's registration request is pending approval.
- Approve an employee's app registrationEmployee bank details and payroll number missing in Access PayWise+.
- Configure invitation types in Access PayWise+Choosing how your employees will receive invites from Access PayWise+.
- Employee rewardsAccess PayWise+ enables employers to offer rewards that improve employee engagement and satisfaction. This guide explains how to set up and distribute rewards.
- Improve your finances with AIAccess PayWise+’s new AI-powered financial guidance feature, which helps employees manage money smarter through personalised budgeting, spending insights, savings tools, and retail discounts to improve financial wellbeing.
- Getting started with savings in PayWise+Learn how to set up your Savings Pot in the Acess PayWise+ app and what information is needed to complete identity checks.
- Managing your Savings PotsLearn how to set monthly savings amounts, stop payments, understand interest, and check fees.
- Your savings account with Griffin BankLearn how your savings account is created and who has access to it.
Status and Suspension
Check account status and fix suspension issues.
- Suspend a single employee in Access PayWise+Suspend an employee in Access PayWise+.
- Suspend employees in bulk in Access PayWise+Suspending multiple employees in Access PayWise+.
- Unsuspend an employee in Access PayWise+Re-invite and unsuspend an employee.
- Employees suspended on Access PayWise+Explaining why an employee is suspended in Access PayWise+.
- All employees suspended after reactivating in Access PayWise+Reactivated employees in Access PayWise+ still showing as suspended.
- Employee incorrectly shows as terminatedEmployee showing as terminated but should be active on Access PayWise+.
- Un-terminate an employeeEmployee un-terminated and end date removed in Access People.
- Terminated employee on People Planner made withdrawal from Access PayWise+ appRecently terminated employee has withdrawn funds on Access PayWise+.
- Leaver still showing on Access PayWise+Terminated users cannot withdraw funds, even if a balance appears.
- Remove an employee from Access PayWise+Delete employee information on Access PayWise+.
- Terminated employee cannot use Access PayWise+ app with new employerTerminated employee can't use the Access PayWise+ app with their new employer.
- Leave employment and account closureAccess PayWise+ procedures for account closure, payouts, and system permission changes when employment ends.
Data and Sync Issues
Solve syncing problems and keep data up to date.
- Employee in Access People Planner missing from Access PayWise+Employee data transfer issues between payroll systems due to missing information or configuration errors that prevent proper display and processing.
- Employee in PeopleXD not appearing in Access PayWise+Employee exists in payroll system but is missing or not appearing in Access PayWise+ despite being actively paid.
- Employee missing bank detailsEmployee bank details missing in Access PayWise+ due to data not being transferred from Access People Planner.
- Employee in Access People is not being updated in Access PayWise+Employee data synchronisation failure between Access People and Access PayWise+ preventing updates and transfers.
- Employee's payroll not updated in Access PayWise+ when changed in Access PeopleEmployee displaying under incorrect site or payroll in Access PayWise+ despite historical transfer to different location.
- Update to People Planner employee's payroll hasn't pulled through to Access PayWise+Employee data synchronisation issue between Access People and Access PayWise+.
- Employees appearing twiceDuplicated employee profiles.
- Employee from Access People is invalid in Access PayWise+ due to 'Both email address and phone number are missing'Employee email address and phone number are not entered in Access PayWise+.
- Employee not going from Webroster to Access PayWise+Employees are not being sent to Access PayWise+ from Webroster.
- New starter in SelectPay syncing in Access PayWise+Employee not appearing in Access PayWise+ from the SelectPay system.
- Employee's External ID in Access PayWise+ doesn't match PeopleXDNon-matching external ID.
- Changing an employee's branch in People Planner affecting Access PayWise+Employee Branch change.
Application Access and Login
Troubleshoot login issues and manage app access.
- Get paid now button isn't visible on Access PayWise+ applicationGet paid now button isn't visible on your Access PayWise+ application.
- Employee unable to login to Access PayWise+Employee unable to login to Access PayWise+ on initial registration.
- Error message 'Unable to load data' when logged into Access PayWise+ appError after logging in to Access PayWise+ app 'Unable to load data. Please wait a moment and try again'.
- Error message 'This application needs you to sign in again'Error message 'This application needs you to sign in again' when logging into Access PayWise+.
- Setup fingerprint login on the appSetup fingerprint login on Access PayWise+ app.
- Employee unable to proceed past Terms and Conditions screen in the appEmployee is unable to get past Terms and Conditions on Access PayWise+ app.
- Employee unable to download Access PayWise+ appDownloading the Access PayWise+ app.
- Error downloading app 'not available in your country and region'Error message received when downloading Access PayWise+ app.
- Using Access PayWise+ without a smartphoneClarifying whether Access PayWise+ can be used without a smartphone.
- 'Why this Amount' is not showing on appAccess PayWise+ app is not displaying the ‘Why this Amount’ button.
- No workplace data for employee on Workplaces tab on appEmployee receiving message on Access PayWise+ app 'No workplace data. Salary info isn't available from your employer yet.'
- Available balance displayed on app after withdrawalAccess PayWise+ app showing an available balance after withdrawal.
- Penny the AI money companionPenny is an AI money companion that provides personalised guidance to help you understand and manage your finances within the app.
- Use Penny in the Access PayWise+ appPenny provides personalised money guidance directly within the Access PayWise+ app, helping you view tailored insights and support based on your financial information.
- Buy vouchers with your personal cardVouchers can be purchased in the app using a personal card.
Verification and Authentication
Stay secure with tips on verification and authentication.
- Employee is not receiving app verification codeVerification code not being sent to employees mobile device.
- Invite email not received by employeeEmployee hasn't received their invite email from Access PayWise+.
- Invite text not received by employeeEmployee has not received a text to register with Access PayWise+.
- Activation code sent to old phone numberEmployee has changed phone number and requires an activation code.
- Invite code doesn't work on new phoneEmployee unable to use original code after reinstalling Access PayWise+ app.
- Error message 'Invalid invite code'Employee receiving an error when entering invite code on app.
- Error message 'an error occurred while sending invite code'Unable to invite an employee to Access PayWise+.
- Reset a passcodeResetting an employee passcode for Access PayWise+.